Syngene International

syngeneintl.com · Bengaluru, India

Syngene International is a contract research, development and manufacturing organization that provides discovery, development and manufacturing services for small molecules, biologics and specialty chemicals to global pharmaceutical, biotechnology, animal health, nutrition and other industrial clients. The company operates integrated R&D centers, labs and manufacturing facilities to support end‑to‑end programs from early discovery through commercial-scale production on a fee-for-service and dedicated center model. Its revenue comes from long-term strategic partnerships, standalone projects and contract manufacturing services for global innovators.

Revenue
$420.0M
Employees
9,000
Founded
1993
Headquarters
Bengaluru, India

What 8 Arbolus experts think of Syngene International

NPS scores range from 7 to 10, reflecting overall strong satisfaction among the sampled customer base. Of the responses where renewal intent is specified, the majority indicate an intent to renew, with only one respondent expressing uncertainty. Stickiness is high, as nearly all respondents have used Syngene for over one year, indicating deep and sustained engagement. No significant negative themes or detractors are present in the quantitative data. Overall Customer Sentiment: Positive

Who reviewed Syngene International

Total customers 8 7 current · 1 former
Reviews growth +2 in six months
Seniority of respondents
  • C-Suite 38% (3)
  • Director 25% (2)
  • Manager 38% (3)
Not specified Manager NPS 8 Will renew
Strategy Leader C-Suite NPS 10
Other Leader C-Suite NPS 10

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Sentiment

50 Net Promoter Score, from 8 scored reviews
  • Promoters 4
  • Passives 4
  • Detractors 0

Cumulative NPS by month

+0 over 3 months
  • Jan 9
  • Feb 8
  • Aug 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 67%
  • Will renew 2
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • Director 100% 1 answer
  • Manager 50% 2 answers
  • 8.5/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers

For people who use Syngene International

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