SynteractHCR
SynteractHCR is a contract research organization that provides clinical trial management and related services to pharmaceutical, biotechnology, and medical device companies, with a focus on Phase I–IV studies across multiple therapeutic areas. The company supports clients with project management, clinical operations, data management, biostatistics, medical writing, and regulatory services to help bring new therapies to market. It generates revenue through fee-for-service and outsourced clinical development contracts.
- Clinical Trial & Research Software
- Revenue
- $160.0M
- Employees
- 800
- Founded
- 1995
- Headquarters
- Carlsbad, United States of America
What 6 Arbolus experts think of SynteractHCR
NPS scores are moderate, within the 5 to 8 range. Notably, 5 out of 6 respondents express uncertainty regarding renewal intent, with only one expert confirming a positive renewal. Implementation stages are distributed across Less Than 1 Year, More Than 1 Year, and Not Sure. The primary sentiment theme is cautious satisfaction, tempered by a lack of firm renewal commitment. Overall Customer Sentiment: Neutral
Who reviewed SynteractHCR
- C-Suite 67% (4)
- Director 17% (1)
- Manager 17% (1)
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Sentiment
-33 Net Promoter Score, from 6 scored reviews- Promoters 0
- Passives 4
- Detractors 2
Cumulative NPS by month
-1 over 3 months- May 7
- Jul 7
- Jan 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -33 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 17%Plan to renew, by seniority
- 25% 4 answers
- 0% 1 answer
- 0% 1 answer
- 7/10 Average score from customers who will renew
- 6.4/10 Average score from undecided customers
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