Arbolus Intelligence

Syneos Health Clinical Solutions (Previously INC Research/inVentiv Health)

syneoshealth.com · Morrisville, United States of America

Syneos Health Clinical Solutions is the clinical development arm of Syneos Health, providing contract research organization (CRO) services including clinical trial design, execution, and monitoring for biopharmaceutical, biotech, and medical device companies. It supports Phase I–IV studies, real‑world evidence, and related regulatory and medical affairs services to help sponsors bring new therapies to market. The business generates revenue through outsourced clinical development and related professional services contracts with life sciences clients worldwide.

  • IT Consulting & Implementation
Listed in
Revenue
$4.5B
Employees
16,000
Founded
2017
Headquarters
Morrisville, United States of America

What 56 Arbolus experts think of Syneos Health Clinical Solutions (Previously INC Research/inVentiv Health)

NPS scores are predominantly high, with most experts rating Syneos Health at 8–10, indicating strong satisfaction. Renewal intent is generally positive, especially among Influencers and high spenders, though some mid-sized organizations cite uncertainty due to cost and fit. The majority are in "More Than 1 Year" implementation stage, with only a few in pilot or early stages. Key expert feedback themes highlight strong operational expertise, global reach, and reliable study management, balanced by concerns regarding cost and adaptability for smaller projects.Overall Customer Sentiment: Positive

Who reviewed Syneos Health Clinical Solutions (Previously INC Research/inVentiv Health)

Total customers 56 49 current · 7 former
Reviews growth +53 in six months
Seniority of respondents
  • C-Suite 55% (31)
  • Director 41% (23)
  • Manager 4% (2)
Executive Director NPS 8 Submitted Jul 2026
Operations Leader Director NPS 6 Submitted Jul 2026
Revenue Leader C-Suite NPS 6 Submitted Aug 2026

Employer names and spend open in the full report, along with the other 53 customers.

Everything 56 customers told us about Syneos Health Clinical Solutions (Previously INC Research/inVentiv Health).

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

28 Net Promoter Score, from 56 scored reviews
  • Promoters 27
  • Passives 18
  • Detractors 11

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.

Praised

  • Global Presence and Regulatory Knowledge
  • Experienced Team and Operational Capability
  • Comprehensive Service Breadth
  • Cost-Effective and Lean Models

Criticised

  • Fit for Smaller Studies
  • Competitor Value Proposition
  • In-House Capability Build
  • Manual Processes and Reporting Gaps

What customers say

Global Presence and Regulatory Knowledge
“I rely on Syneos Health for access to experienced CRO resources, geographic coverage, and regulatory knowledge, which are critical for achieving high-quality study outcomes.”
Experienced Team and Operational Capability
“I would recommend Syneos Health for their experienced team, strong operational execution, and project management skills, especially when you need reliable support for complex studies.”
Comprehensive Service Breadth
“Syneos Health provides a breadth of services and is equipped to support multiple aspects of trial execution, including recruitment, monitoring, and site coordination.”

Renewal intent

Plan to renew 50%
  • Will renew 7
  • Undecided 6
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 71% 7 answers
  • Director 29% 7 answers
  • 8.9/10 Average score from customers who will renew
  • 7.3/10 Average score from undecided customers
  • 5/10 Average score from customers not renewing

Report

Customer Report - Oct 2026 Oct 2026 56 + 2

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