Synechron

synechron.com · New York City, United States of America

Synechron is a global digital transformation consulting and technology services firm focused primarily on financial services institutions such as banks, asset managers, and insurance companies. It provides consulting, systems integration, data and digital engineering, and managed services to help clients modernize legacy platforms, implement emerging technologies, and improve operational efficiency. The company generates revenue through project-based consulting engagements, technology implementation projects, and ongoing managed and outsourced services.

  • IT Consulting & Implementation
  • Managed IT & Cloud Services
  • Cybersecurity Services
Revenue
$950.0M
Employees
14,000
Founded
2001
Headquarters
New York City, United States of America

What 10 Arbolus experts think of Synechron

Among the 9 respondents with NPS scores, scores comprise 3 promoters (33%), 5 passives (56%), and 1 detractor (11%), for an estimated NPS of +22. Of the nine respondents with renewal data, 5 (56%) say Yes, 3 (33%) are Not Sure, and 1 (11%) says No. Implementation is mature for 8 of 10 (80%), under one year for 1 (10%), and uncertain for 1 (10%). Qualitative feedback recognizes consulting, customization, support, and delivery outcomes, but also flags gaps in large-project execution, domain and emerging-technology talent, and potential AI-based alternatives. The positive NPS and long implementation history are tempered by uncertain renewal for three respondents and one explicit non-renewal response.Overall Customer Sentiment: Positive

Who reviewed Synechron

Total customers 10 9 current · 1 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 80% (8)
  • Director 20% (2)
Generalist Generalist C-Suite NPS 5 Not renewing
Executive C-Suite NPS 8 Undecided
Engineering Leader C-Suite NPS 8 Will renew

Employer names and spend open in the full report, along with the other 7 customers.

Everything 10 customers told us about Synechron.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

20 Net Promoter Score, from 10 scored reviews
  • Promoters 3
  • Passives 6
  • Detractors 1

Cumulative NPS by month

+0 over 6 months
  • Dec 8
  • Jan 8
  • May 8
  • Jun 8
  • Aug 8
  • Sep 8

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 20 across 5 companies.

Praised

  • Flexible Pricing and Support
  • Material Project Outcomes
  • Consultative Work and Planning
  • Open Banking Extensions

Criticised

  • Emerging-Technology Talent Depth
  • Real-Time Validation Gap Versus AI
  • Large-Project Execution Capacity
  • Competition for Higher-Tier Work

What customers say

Flexible Pricing and Support
“I chose the solution after a vendor presentation because I considered its quality and support, and its dynamic pricing and licensing flexibility compared favorably with the alternatives. In my onboarding context, I also value the prospect of extending capabilities to open banking. These commercial and support attributes made the offering a fit for the process we needed to address, while the planned extension could support future customer-acquisition workflows.”
Material Project Outcomes
“I rely on the provider for projects that allow our internal teams to focus on critical priorities. Its work has included a back-testing framework for algorithm systems, which matters to the performance of our algo business, and a complex cloud migration across more than 300 systems. That migration navigated regulatory and stakeholder complexity and, according to our account, saved more than $50 million. These examples demonstrate relevance to substantial technology work, although they do not remove concerns about scaling into still larger projects.”
Consultative Work and Planning
“I have seen thorough investigation and design work, supported by strong consulting. The team discusses future plans in a trustworthy way and helps us understand industry trends beyond the focus of internal departments. I have also seen delivery timetables met. That combination is useful when a customer needs more than a standard package and wants a provider able to engage on the direction of the work, not just its immediate specification.”

Renewal intent

Plan to renew 56%
  • Will renew 5
  • Undecided 3
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 50% 8 answers
  • Director 100% 1 answer
  • 8.4/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 5/10 Average score from customers not renewing

Top alternatives

Most weighed by Synechron customers

Report

For people who use Synechron

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