SUTHERLAND GLOBAL
Sutherland Global is a business process transformation and technology services company that provides outsourced customer experience management, back-office operations, and digital transformation solutions for enterprises across industries such as banking, healthcare, retail, and technology. It combines process consulting, automation, analytics, and AI-enabled platforms with global delivery centers to run and optimize clients’ customer service, finance and accounting, HR, and other support functions. The company generates revenue through long-term outsourcing contracts and managed services engagements.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $1.5B
- Employees
- 44,000
- Founded
- 1986
- Headquarters
- Pittsford, United States of America
What 17 Arbolus experts think of SUTHERLAND GLOBAL
17 customers have reviewed SUTHERLAND GLOBAL so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.
Who reviewed SUTHERLAND GLOBAL
- C-Suite 50% (9)
- Director 38% (6)
- Manager 12% (2)
Employer names and spend open once the report publishes.
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Sentiment
35 Net Promoter Score, from 17 scored reviews- Promoters 7
- Passives 9
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 29 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 25% 4 answers
- 100% 6 answers
- 0% 1 answer
- 8.6/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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