The International Air Transport Association
The International Air Transport Association (IATA) is a global trade association representing airlines worldwide, providing industry standards, operational and safety frameworks, training, and advocacy to support safe, reliable, and efficient air transport. It develops and maintains commercial and operational standards (such as ticketing, safety audits, and settlement systems), offers data and consulting services, and generates revenue through membership fees, certification programs, training, and industry solutions. IATA works with airlines, regulators, and industry partners to shape aviation policy and improve global air transport infrastructure and processes.
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 1945
- Headquarters
- Canada
What 10 Arbolus experts think of The International Air Transport Association
NPS scores are concentrated in the high range: two 10s, two 9s, three 8s, and one 7. Most respondents with long-term implementation indicate strong satisfaction, while those in offboarding or shorter tenures show greater renewal uncertainty. Renewal intent is mostly positive or not sure, with very few explicit negatives. The overall sentiment demonstrates confidence in product reliability and industry alignment.Overall Customer Sentiment: Positive
Who reviewed The International Air Transport Association
- C-Suite 80% (8)
- Director 10% (1)
- Manager 10% (1)
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Sentiment
50 Net Promoter Score, from 10 scored reviews- Promoters 5
- Passives 5
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Dec 9
- Jan 9
- Mar 9
- Jun 9
- Jul 9
- Aug 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 20%Plan to renew, by seniority
- 20% 5 answers
- 10/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
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