the key group
The Key Group is a U.S.-based real estate investment and property management firm that acquires, develops, and manages multifamily and commercial properties. It generates revenue through rental income, property management fees, and related real estate services for investors and tenants.
- Property Management Software
- Revenue
- $6.0M
- Employees
- 25
- Founded
- 2010
- Headquarters
- Houston, United States of America
What 27 Arbolus experts think of the key group
NPS scores are overwhelmingly positive, with most responses in the 8–10 range and only isolated 7s. Renewal intent is strong for high-value users and those beyond one year of use, while a small cohort of new users are unsure as implementation matures. Stickiness is high, as seen by frequent references to the tool’s critical operational role and repeated renewal. Key feedback centers on authoritative content, compliance speed, and high efficiency, while minor issues concern integration limitations and manual adjustments.Overall Customer Sentiment: Positive
Who reviewed the key group
- C-Suite 50% (14)
- Director 31% (8)
- Manager 19% (5)
Employer names and spend open in the full report, along with the other 24 customers.
Everything 27 customers told us about the key group.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
37 Net Promoter Score, from 27 scored reviews- Promoters 10
- Passives 17
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Mar 8
- May 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 18 across 4 companies.
Praised
- Growth with Compliance and AI Adoption
- Seamless Integration and Automation
- Deeper AI Capabilities
- Ease of Onboarding via Professional Networks
Criticised
- Price Increases and UI Limitations
- Integration and Predictive Analytics Risk
- Competitive Displacement with AI
- Reporting Dashboards Limitation
What customers say
Renewal intent
Plan to renew 61%Plan to renew, by seniority
- 50% 12 answers
- 71% 7 answers
- 75% 4 answers
- 8.6/10 Average score from customers who will renew
- 7.9/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by the key group customers
Report
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