Arbolus Intelligence

THOUSANDEYES

thousandeyes.com · San Francisco, United States of America

ThousandEyes, a Cisco company, provides cloud-based network intelligence and digital experience monitoring software that helps enterprises and service providers visualize, monitor, and troubleshoot application and network performance across the internet, cloud, and internal environments. Its platform is used by IT, network, and SRE teams to detect outages, identify root causes, and ensure reliable delivery of SaaS, cloud, and web applications to end users. The company generates revenue through subscriptions to its SaaS monitoring and analytics platform and related services.

  • Observability & Monitoring
  • Cloud Infrastructure & Hosting
Listed in
Revenue
$220.0M
Employees
800
Founded
2010
Headquarters
San Francisco, United States of America

What 22 Arbolus experts think of THOUSANDEYES

NPS scores are strongly positive, with 58% of experts rating 9 or 10, and only 8% as detractors (score Overall Customer Sentiment: Positive

Who reviewed THOUSANDEYES

Total customers 22 22 current · 0 former
Reviews growth +9 in six months
Seniority of respondents
  • C-Suite 81% (18)
  • Director 10% (2)
  • Manager 10% (2)
Engineering Leader C-Suite NPS 9 Submitted Mar 2026
Executive C-Suite NPS 10 Submitted Feb 2026
Operations Manager C-Suite NPS 6 Submitted Feb 2026

Employer names and spend open in the full report, along with the other 19 customers.

Everything 22 customers told us about THOUSANDEYES.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

50 Net Promoter Score, from 22 scored reviews
  • Promoters 14
  • Passives 5
  • Detractors 3

Cumulative NPS by month

+1 over 6 months
  • Mar 8
  • Apr 8
  • May 8
  • Jun 9
  • Aug 9
  • Sep 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.

Praised

  • Customer Experience Enhancement
  • Breadth and Talent of Cisco
  • End-to-End Visibility
  • Growth with Cloud Expansion

Criticised

  • Competitive Platforms
  • Licensing Cost Sensitivity
  • AI-Driven Alternatives
  • Limited Fit for Simple Infrastructure

What customers say

Customer Experience Enhancement
“At my company, Cisco ThousandEyes is widely used for monitoring network performance and optimizing the digital customer experience.”
Breadth and Talent of Cisco
“What makes me recommend ThousandEyes is the breadth of solutions and depth of talent throughout the Cisco organization.”
End-to-End Visibility
“I rely on ThousandEyes for its comprehensive ability to monitor and visualize the entire network path across cloud and on-prem environments.”

Renewal intent

Plan to renew 60%
  • Will renew 6
  • Undecided 4
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 50% 6 answers
  • Director 100% 2 answers
  • Manager 50% 2 answers
  • 9.3/10 Average score from customers who will renew
  • 8.8/10 Average score from undecided customers

Report

Customer Report - Sep 2026 Sep 2026 22 + 0

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