THREEMA
Threema is a Swiss provider of secure instant messaging and collaboration solutions for individuals, enterprises, and public-sector organizations, offering end-to-end encrypted messaging, voice and video calls, and group communication tools. The company monetizes through paid consumer apps, business licenses, and on-premise or hosted subscriptions for its Threema Work and Threema OnPrem products. Its services focus on privacy, data protection, and compliance with strict European and Swiss regulations.
- Communications & Meetings
- Security Operations (SIEM/SOAR)
- Revenue
- $8.0M
- Employees
- 60
- Founded
- 2012
- Headquarters
- Pfäffikon, Switzerland
What 9 Arbolus experts think of THREEMA
NPS scores among respondents are predominantly positive or neutral, ranging from 7 to 10. 67% of experts report satisfaction with renewal intent, especially in larger, high-spend organizations. Stickiness analysis indicates that most customers have been using Threema for over one year, reflecting a high level of integration and reliance, particularly for internal and sensitive communications. Key feedback themes include strong security, reliability, compliance, and data privacy, but users desire better usability, richer features, and increased market presence. The sentiment towards Threema is robust among security and IT decision-makers, while some operational users call for broader feature sets and easier adoption.Overall Customer Sentiment: Positive
Who reviewed THREEMA
- C-Suite 78% (7)
- Director 22% (2)
Employer names and spend open in the full report, along with the other 6 customers.
Everything 9 customers told us about THREEMA.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
44 Net Promoter Score, from 9 scored reviews- Promoters 4
- Passives 5
- Detractors 0
Cumulative NPS by month
+0 over 3 months- Jun 8
- Jan 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 60 across 2 companies.
Praised
- Broader Enterprise Features
- Expand Brand Awareness
- Enhance Integration and Reporting
- Critical Role in Business Continuity
Criticised
- Limited User Base and Weak Marketing
- Usability Challenges for Onboarding
- Missing Features and Functional Gaps
- Competitive Displacement by Mainstream Platforms
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 67% 6 answers
- 0% 2 answers
- 8.8/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
Top alternatives
Most weighed by THREEMA customers
Report
More in Workplace & Productivity and Security & Compliance
Other companies in both categories with a customer report.
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