TSMC

tsmc.com · Hsinchu, Taiwan

TSMC (Taiwan Semiconductor Manufacturing Company) is a pure-play semiconductor foundry that manufactures integrated circuits and advanced chips for fabless semiconductor companies and integrated device manufacturers worldwide. It provides wafer fabrication, process technology, and related services across nodes from mature to leading-edge, generating revenue through long-term manufacturing contracts and capacity agreements with global electronics and technology customers.

Cloud Infrastructure & Hosting
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Listed in

Revenue: $72.0B
Employees: 76,000
Founded: 1987
Headquarters: Hsinchu, Taiwan

What 11 Arbolus experts think of TSMC

NPS distribution is strongly weighted toward high scores, with 70% of responses at 9 or 10 and only one response below 6. Renewal intent is overwhelmingly positive among high NPS customers, especially in high spend and long-term use cases. Stickiness is strong, with 75% of insights reporting over one year of implementation. Key quantitative themes: customers view TSMC as stable, strategic, and highly valuable to their operations.Overall Customer Sentiment: Positive

Who reviewed TSMC

Total customers 11 10 current · 1 former

Reviews growth +8 in six months

Seniority of respondents

C-Suite 64% (7)
Director 27% (3)
Manager 9% (1)

Engineering Manager Manager NPS 8 Will renew Submitted Jul 2026

Generalist Executive C-Suite NPS 10 Will renew Submitted May 2025

Marketing Leader Director NPS 10 Submitted Jun 2026

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Sentiment

81 Net Promoter Score, from 11 scored reviews

Promoters 9
Passives 2
Detractors 0

Cumulative NPS by month

-1 over 6 months

May 10
Nov 10
May 10
Jun 10
Jul 9
Aug 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 81 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 100%

Will renew 5
Undecided 0
Not renewing 0

Plan to renew, by seniority

C-Suite 100% 3 answers
Director 100% 1 answer
Manager 100% 1 answer

9.2/10 Average score from customers who will renew

For people who use TSMC

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