Turner & Townsend
Turner & Townsend is a global professional services company specializing in program management, project management, and cost management for capital projects and infrastructure. It serves clients across real estate, infrastructure, and natural resources sectors, helping them plan, deliver, and manage construction and asset investment programs. The firm generates revenue through consulting and advisory fees for its project and cost management services.
- IT Consulting & Implementation
- Revenue
- $1.2B
- Employees
- 10,000
- Founded
- 1946
- Headquarters
- Leeds, United Kingdom
What 11 Arbolus experts think of Turner & Townsend
NPS scores cluster between 6 and 9, with majority scoring 8 or higher; less than a quarter report lower NPS. Renewal intent is mixed: two respondents are sure to renew, but some spenders remain unsure. All respondents are at advanced implementation stages (>1 year), except two at less than 1 year. Themes indicate sustained usage, positive perceptions, and moderate renewal caution.Overall Customer Sentiment: Positive
Who reviewed Turner & Townsend
- C-Suite 64% (7)
- Director 18% (2)
- Manager 18% (2)
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Sentiment
18 Net Promoter Score, from 11 scored reviews- Promoters 4
- Passives 5
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 18 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 50% 4 answers
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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