Udemy
Udemy is an online learning marketplace that enables instructors to create and sell video-based courses and allows individuals and organizations worldwide to access on-demand training across professional, technical, and personal development topics. The company generates revenue primarily through course fees paid by learners and subscription offerings for businesses and teams.
- Revenue
- $750.0M
- Employees
- 8,000
- Founded
- 2010
- Headquarters
- San Francisco, United States of America
What 34 Arbolus experts think of Udemy
NPS scores are notably high, with most experts rating Udemy between 8 and 10. Renewal intent is overwhelmingly positive, especially among Influencers and Users with platform tenure greater than one year. Stickiness is reinforced by continuous learning use cases and critical impact on individual and enterprise priorities. Expert feedback highlights the breadth of courses, platform flexibility, and content accessibility, while citing course quality variation as a minor drawback. Overall Customer Sentiment: Positive
Who reviewed Udemy
- C-Suite 72% (24)
- Director 12% (4)
- Manager 16% (5)
Employer names and spend open in the full report, along with the other 31 customers.
Everything 34 customers told us about Udemy.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
58 Net Promoter Score, from 34 scored reviews- Promoters 22
- Passives 10
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Apr 9
- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 58 across 1 companies.
Praised
- Rapid Content Updates
- AI-Powered Personalization
- Greater Interactivity
- Practical Content and Career-Relevant Learning
Criticised
- AI as a Competitor
- Switching Risk from Outdated Content
- Demand for Adaptive Learning Solutions
- Hands-on and Interactive Limitations
What customers say
Renewal intent
Plan to renew 90%Plan to renew, by seniority
- 94% 17 answers
- 0% 1 answer
- 100% 3 answers
- 8.7/10 Average score from customers who will renew
- 10/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Report
More in Consulting & Professional Services and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use Udemy
Do you use Udemy at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 34 customers of Udemy have already contributed
Takes a few minutes. Your identity stays anonymous.