UpHill

uphillhealth.com · Lisbon, Portugal

UpHill is a digital health company that provides clinical pathway and care orchestration software to hospitals and health systems to standardize care, reduce variability, and improve patient outcomes. Its platform digitizes evidence-based clinical pathways, integrates with existing hospital information systems, and supports clinicians with decision support and workflow automation. UpHill generates revenue through SaaS subscriptions and implementation services for healthcare providers.

  • Clinical Trial & Research Software
  • Patient Engagement & Telehealth
Revenue
$4.0M
Employees
60
Founded
2015
Headquarters
Lisbon, Portugal

What 5 Arbolus experts think of UpHill

NPS scores from the pool range from 6 to 8, with most responses in the 7–8 range. Renewal intent is dominated by 'Not Sure' responses (60%), with only one User committing to renewal. Stickiness analysis shows 60% of respondents have used the solution for over one year, indicating some retention. Overall, customer sentiment is cautiously positive but with significant uncertainty in renewal intent.Overall Customer Sentiment: Neutral

Who reviewed UpHill

Total customers 5 5 current · 0 former
Reviews growth +2 in six months
Seniority of respondents
  • C-Suite 100% (5)
Founder C-Suite NPS 8 Undecided
Other Generalist Not specified NPS 7
Strategy Generalist C-Suite NPS 8 Will renew

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Sentiment

-20 Net Promoter Score, from 5 scored reviews
  • Promoters 0
  • Passives 4
  • Detractors 1

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 25%
  • Will renew 1
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 25% 4 answers
  • 8/10 Average score from customers who will renew
  • 7.3/10 Average score from undecided customers

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