Vector
Vector is a technology-enabled logistics company that provides a digital platform for shippers, carriers, and receivers to manage freight documentation, contactless proof-of-delivery, and workflow automation. Its mobile and web applications digitize bills of lading, capture signatures and images, and integrate with transportation management systems to reduce manual paperwork and improve visibility across the supply chain. The company generates revenue through SaaS subscriptions and enterprise contracts with logistics, trucking, and shipping customers.
- Workflow Automation
- Document Management & E-signature
- Transportation & Fleet Management
- Revenue
- $9.0M
- Employees
- 80
- Founded
- 2017
- Headquarters
- San Francisco, United States of America
What 11 Arbolus experts think of Vector
Net Promoter Score (NPS) distribution is strongly positive, with 87.5% of scored respondents rating 7 or higher. Renewal intent is robust, as 75% of customers express plans to renew, with remaining responses primarily in the 'Not Sure' category; negative sentiment is limited to a single User score (NPS 1, unsure intent). Stickiness is high, with 62.5% in 'More than 1 Year' implementation stage, 25% in 'Less than 1 Year' or 'Pilot', and just one uncertain entry. Key themes include high satisfaction among top spenders and decision makers, strong likelihood of renewal, and minimal early-stage churn signs.Overall Customer Sentiment: Positive
Who reviewed Vector
- C-Suite 64% (7)
- Director 18% (2)
- Manager 18% (2)
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Sentiment
27 Net Promoter Score, from 11 scored reviews- Promoters 4
- Passives 6
- Detractors 1
Cumulative NPS by month
+2 over 6 months- May 6
- Jul 7
- Aug 8
- Oct 8
- Jun 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 27 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 78%Plan to renew, by seniority
- 80% 5 answers
- 50% 2 answers
- 100% 2 answers
- 8.6/10 Average score from customers who will renew
- 4.5/10 Average score from undecided customers
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