Veolia
Veolia is a global environmental services group that designs, implements, and operates solutions for water management, waste management, and energy services for municipalities, industrial companies, and commercial clients. It generates revenue through long-term service contracts, concessions, and project-based work that optimize resource use, ensure regulatory compliance, and improve environmental performance. The company also develops and operates infrastructure such as water treatment plants, waste-to-energy facilities, and district heating and cooling networks.
- Energy & Utilities Operations Software
- IT Consulting & Implementation
- Revenue
- $36.0B
- Employees
- 220,000
- Founded
- 1853
- Headquarters
- Paris, France
What 34 Arbolus experts think of Veolia
NPS scores show 47% of respondents as strong promoters (9-10), with the remainder split between passives (7-8) and some detractors (3-6). Renewal intent is split: several high spenders and mature customers are unsure or negative on renewal, while others remain committed. 85% of responses reflect implementations of more than one year, suggesting established usage. Key drivers of positive sentiment include operational impact and support quality, while renewal risk is mainly influenced by cost and value perception.Overall Customer Sentiment: Positive
Who reviewed Veolia
- C-Suite 48% (16)
- Director 30% (10)
- Manager 21% (7)
Employer names and spend open once the report publishes.
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Sentiment
17 Net Promoter Score, from 34 scored reviews- Promoters 12
- Passives 16
- Detractors 6
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 24 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 50% 8 answers
- 40% 5 answers
- 40% 5 answers
- 7.9/10 Average score from customers who will renew
- 7.9/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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