Arbolus Intelligence

Virtuagym

virtuagym.com · Amsterdam-Zuidoost, Netherlands

Virtuagym provides cloud-based software for gyms, fitness studios, corporate wellness programs, and personal trainers, offering tools for membership management, scheduling, billing, mobile coaching, and member engagement. Its platform combines business management features with workout and nutrition tracking apps to help fitness businesses and employers run operations and support end-user health programs. The company generates revenue through subscription-based SaaS licenses and related services.

  • Project & Work Management
  • Customer Support & Help Desk
Listed in
Revenue
$18.0M
Employees
220
Founded
2008
Headquarters
Amsterdam-Zuidoost, Netherlands

What 5 Arbolus experts think of Virtuagym

NPS scores among respondents range from 7 to 9, indicating a generally positive but not enthusiastic sentiment. Two out of three experts express clear intent to renew, while one is undecided, highlighting some uncertainty. Stickiness is strong, with the majority using Virtuagym for more than one year and only one expert still in pilot stage. Key feedback themes include strong appreciation for the unified platform, operational efficiencies, and customer support, balanced by concerns about bugs, dependency on the software, and demand for more AI features. Overall Customer Sentiment: Positive

Who reviewed Virtuagym

Total customers 5 5 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 80% (4)
  • Director 20% (1)
Executive C-Suite NPS 7 Will renew Submitted Jun 2026
Operations Leader C-Suite NPS 8 Undecided Submitted Jun 2026
Executive C-Suite NPS 7 Submitted Sep 2026

Employer names and spend open in the full report, along with the other 2 customers.

Everything 5 customers told us about Virtuagym.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

20 Net Promoter Score, from 5 scored reviews
  • Promoters 1
  • Passives 4
  • Detractors 0

Praised

  • Comprehensive All-in-One Solution
  • Operational Time Savings
  • Integration of CRM and Payments
  • AI Integration for Customization and Efficiency

Criticised

  • Buggy Features Increase Frustration
  • Dependency on Single Vendor Is Risky
  • Interface User-Friendliness Lags
  • Barriers to Switching Diminish with Better Migration

What customers say

Comprehensive All-in-One Solution
“Everything is in one place; my member data, staff entry, clubs, leads. It's a very go-to software that works for both B2B and B2C needs.”
Operational Time Savings
“Everything is put together, so I don't need multiple programs, and my time spent is much shorter than before.”
Integration of CRM and Payments
“The integration between classes, CRM, and payment processing is a main strength, even if the interface could be more user-friendly.”

Renewal intent

Plan to renew 75%
  • Will renew 3
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 67% 3 answers
  • Director 100% 1 answer
  • 8/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers

Report

Customer Report - Sep 2026 Sep 2026 5 + 0

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