WebMD
WebMD is a digital health information company that operates consumer-facing websites and mobile apps providing medical news, condition overviews, drug information, and wellness content to patients and the general public. It generates revenue primarily through advertising, sponsorships, and lead generation for pharmaceutical companies, healthcare providers, and insurers, as well as licensing its content and tools to enterprises. The company also offers physician-focused platforms and clinical information services under related brands.
- Digital & Marketing Agency Services
- Revenue
- $1.1B
- Employees
- 3,500
- Founded
- 1996
- Headquarters
- New York City, United States of America
What 5 Arbolus experts think of WebMD
NPS scores are positive, with values ranging from 5 to 10, reflecting overall satisfaction. Renewal intent is explicitly strong among the Influencer group (100% stated intent), while Users have high long-term stickiness, with all reporting usage beyond one year. The expert pool demonstrates stable engagement with no evidence of churn. Broadly, sentiment skews positive among high-spend Influencers, while Users express moderate satisfaction.Positive
Who reviewed WebMD
- C-Suite 60% (3)
- Director 20% (1)
- Manager 20% (1)
Employer names and spend open once the report publishes.
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Sentiment
-20 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 2
- Detractors 2
Cumulative NPS by month
+1 over 3 months- May 6
- Jun 8
- Jul 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 11 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 10/10 Average score from customers who will renew
Top alternatives
Most weighed by WebMD customers
More in Consulting & Professional Services and Marketing & Advertising
Other companies in both categories with a customer report.
For people who use WebMD
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