WorldFirst
WorldFirst is a global fintech company that provides cross-border payment, foreign exchange, and multi-currency account services to businesses, online sellers, and individuals. It enables customers to hold and convert funds in multiple currencies, pay suppliers and partners internationally, and receive overseas marketplace and client payments. The company generates revenue through FX spreads, transaction fees, and related payment services.
- Cross-Border Payments & FX
- Payment Processing
- Revenue
- $250.0M
- Employees
- 900
- Founded
- 2004
- Headquarters
- Londonderry County Borough, United Kingdom
What 7 Arbolus experts think of WorldFirst
Analysis of NPS reveals a distribution between 6 and 9, with a concentration near 7–9, suggesting moderate to positive satisfaction. Only one 'No' renewal intent, with another 'Not Sure' from a high spender, and a single 'Yes' from a $130K-per-year customer demonstrate a mixed but leaning positive renewal outlook. Stickiness is highest among those with more than one year of use (43%); pilot implementation stages still show variable sentiment as reflected by NPS 6–9. Thematic analysis of quantitative data suggests the platform is appreciated for functional depth but further insight on long-term adoption is needed.Overall Customer Sentiment: Positive
Who reviewed WorldFirst
- C-Suite 29% (2)
- Director 57% (4)
- Manager 14% (1)
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Sentiment
14 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 2
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 0% 1 answer
- 50% 2 answers
- 6/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
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