Arbolus Intelligence

www.notion.com

notion.com · San Francisco, United States of America

Notion Labs Inc. develops and operates Notion, a cloud-based workspace platform that combines notes, documents, wikis, databases, and lightweight project management into a single collaborative tool for individuals, teams, and enterprises. The company monetizes through subscription plans with tiered features and usage limits for business and personal users.

  • Knowledge Management & Collaboration
  • Project & Work Management
  • No-Code & Low-Code Platforms
Listed in
Revenue
$150.0M
Employees
600
Founded
2013
Headquarters
San Francisco, United States of America

What 5 Arbolus experts think of www.notion.com

Sentiment is strongly positive with all reported NPS scores at 8 or higher. 100% of experts with renewal intent data express intent to renew. Implementation stages vary, with most customers in the MoreThan1Year or LessThan1Year stages, showing strong engagement. Main positive themes include the flexibility, workflow efficiency, and knowledge management capabilities. Areas of concern center on potential complexity and the need for improved automation. Positive

Who reviewed www.notion.com

Total customers 5 5 current · 0 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 60% (3)
  • Director 20% (1)
  • Manager 20% (1)
Executive C-Suite NPS 10 Will renew Submitted Jul 2026
Founder C-Suite NPS 8 Submitted Jun 2026
Other Generalist Director NPS 9 Submitted Sep 2026

Employer names and spend open in the full report, along with the other 2 customers.

Everything 5 customers told us about www.notion.com.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

80 Net Promoter Score, from 5 scored reviews
  • Promoters 4
  • Passives 1
  • Detractors 0

Cumulative NPS by month

-1 over 5 months
  • Nov 10
  • Jun 9
  • Jul 9
  • Sep 9
  • Oct 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 80 across 1 companies.

Praised

  • Powerful Knowledge Management
  • Highly Flexible Workflow & Customization
  • Efficient CRM and Project Execution
  • AI-Powered Knowledge Retrieval

Criticised

  • Multi-tool Duplication
  • Competing AI-driven Platforms
  • Switch Risk from Easier Alternatives
  • Requires Active Upkeep

What customers say

Powerful Knowledge Management
“Notion brings context together for projects, allowing me to keep briefs, notes, decisions, and outstanding questions organized and easily accessible.”
Highly Flexible Workflow & Customization
“The flexibility is a massive plus, letting me start with simple pages and build them out to fit changing project needs. This adaptability works across every project I have.”
Efficient CRM and Project Execution
“Notion has evolved in my workflow, especially for building a centralized CRM and organizing AI learning projects, saving time and improving execution consistency.”

Renewal intent

Plan to renew 100%
  • Will renew 2
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 2 answers
  • 10/10 Average score from customers who will renew

Report

Customer Report - Oct 2026 Oct 2026 5 + 1

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