Youtube Music
YouTube Music is a music and podcast streaming service operated by Google under the YouTube brand, offering on-demand and algorithmically curated audio and video content via subscription and ad-supported tiers. It serves consumers globally through web and mobile apps, monetizing through paid subscriptions and advertising.
- Revenue
- $3.0B
- Employees
- 800
- Founded
- 2015
- Headquarters
- Mountain View, United States of America
What 5 Arbolus experts think of Youtube Music
NPS scores show polarization, with 66% of experts giving the highest rating of 10, demonstrating strong advocacy, and 33% giving a neutral score. Longer-term users express strong satisfaction tied to convenience, library size, and discovery. Negative sentiment arises from imperfect recommendations and value concerns, which could prompt switching. Stickiness is high among entrenched users, while offboarding is driven by competitive feature advantages.Overall Customer Sentiment: Positive
Who reviewed Youtube Music
- C-Suite 50% (3)
- Manager 50% (3)
Employer names and spend open in the full report, along with the other 2 customers.
Everything 5 customers told us about Youtube Music.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
80 Net Promoter Score, from 5 scored reviews- Promoters 4
- Passives 1
- Detractors 0
Cumulative NPS by month
-1 over 3 months- Jul 10
- Aug 10
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 80 across 1 companies.
Praised
- Superior Offline Functionality
- Enhanced Value Proposition
- AI-Driven Personalization
- Music Discovery Made Simple
Criticised
- Recommendations Could Improve
- Value Versus Competition
- Offline Feature Limitations
- Risk of Churn with Superior Alternatives
What customers say
Report
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For people who use Youtube Music
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