ABB
ABB is a global technology company that provides electrification, motion, automation, and robotics solutions for industrial, utility, transportation, and infrastructure customers. It designs and manufactures equipment and software that help customers improve energy efficiency, reliability, and productivity, and generates revenue through product sales, systems integration, and related services and software. The company serves sectors such as manufacturing, process industries, power grids, buildings, and transportation worldwide.
- Cloud Infrastructure & Hosting
- IT Consulting & Implementation
- Manufacturing Execution & Quality
- Revenue
- $32.0B
- Employees
- 105,000
- Founded
- 1988
- Headquarters
- Switzerland
What 38 Arbolus experts think of ABB
Sentiment is positive overall: NPS is 38, with most customers established beyond a year and 14 of 23 reporting renewal intent. High system reliability and industrial fit are tempered by cost, integration, and AI gaps.
Who reviewed ABB
- C-Suite 58% (22)
- Director 24% (9)
- Manager 18% (7)
Employer names and spend open once the report publishes.
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Sentiment
36 Net Promoter Score, from 38 scored reviews- Promoters 19
- Passives 14
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- Jun 8
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 36 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 68%Plan to renew, by seniority
- 69% 13 answers
- 78% 9 answers
- 50% 6 answers
- 8.8/10 Average score from customers who will renew
- 6.9/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by ABB customers
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