ActiveOps
ActiveOps provides cloud-based workforce optimization and performance management software that helps back-office, shared services, and operations teams in financial services, insurance, BPO, and other service industries plan capacity, manage work, and improve productivity. Its platform combines data from operational systems with analytics and management methodologies to give leaders real-time visibility into workloads, resources, and performance. The company generates revenue through subscription licensing and related professional services.
- Business Intelligence & Dashboards
- Workflow Automation
- Revenue
- $35.0M
- Employees
- 300
- Founded
- 2005
- Headquarters
- Reading, United Kingdom
What 33 Arbolus experts think of ActiveOps
NPS data is strongly positive with a majority of experts rating 8 or above; only a few outliers give scores below 7. Renewal intent is high among high spenders and influencers, with stickiness shown by broad adoption past the one-year mark. Most expert feedback centers on the platform’s ability to deliver measurable operational visibility, improved capacity planning, and productivity gains. Opportunities for deeper AI and integration are cited but do not detract from overall satisfaction.Overall Customer Sentiment: Positive
Who reviewed ActiveOps
- C-Suite 75% (25)
- Director 21% (7)
- Manager 4% (1)
Employer names and spend open in the full report, along with the other 30 customers.
Everything 33 customers told us about ActiveOps.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
25 Net Promoter Score, from 31 scored reviews- Promoters 13
- Passives 13
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 24 across 2 companies.
Praised
- Data-Driven Management
- Productivity and Efficiency
- Operational Visibility Across Teams
- Integration Depth
Criticised
- Dependent on Data Quality
- Feature Sophistication
- Integration and Change Burden
- Lagging Feature Set
What customers say
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 71% 17 answers
- 50% 6 answers
- 33% 3 answers
- 8.7/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by ActiveOps customers
Report
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use ActiveOps
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