ADOBE EXPRESS

new.express.adobe.com · San Jose, United States of America

Adobe Express is a web- and mobile-based design and content creation application from Adobe that enables individuals, small businesses, and teams to quickly produce graphics, videos, and other marketing assets using templates and integrated Adobe tools. It is offered as a freemium SaaS product and as part of Adobe’s Creative Cloud subscriptions, generating revenue through paid plans and enterprise licensing. Adobe Express serves non-designers and creative professionals who need fast, lightweight content production compared to full-featured Adobe creative applications.

  • Content & Digital Asset Management
  • Marketing Automation
Revenue
$20.0B
Employees
29,000
Founded
1982
Headquarters
San Jose, United States of America

What 41 Arbolus experts think of ADOBE EXPRESS

Sentiment is positive overall, with NPS of approximately 24 and five of eight recorded renewal intentions positive. Quick, accessible branded content drives advocacy, while collaboration, control, and pricing are watchpoints.

Who reviewed ADOBE EXPRESS

Total customers 41 40 current · 1 former
Reviews growth +40 in six months
Seniority of respondents
  • C-Suite 41% (17)
  • Director 15% (6)
  • Manager 44% (18)
Generalist Generalist Not specified NPS 10
Design Partner Not specified NPS 9
Generalist Generalist Not specified NPS 7

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Sentiment

27 Net Promoter Score, from 40 scored reviews
  • Promoters 19
  • Passives 13
  • Detractors 8

Cumulative NPS by month

+1 over 6 months
  • Apr 7
  • Jun 7
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 27 across 3 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 70%
  • Will renew 7
  • Undecided 1
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 100% 2 answers
  • Director 50% 2 answers
  • Manager 100% 3 answers
  • Not specified 33% 3 answers
  • 8.9/10 Average score from customers who will renew
  • 6/10 Average score from undecided customers
  • 6.5/10 Average score from customers not renewing

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