AIA Contract Documents
AIA Contract Documents is a business unit associated with The American Institute of Architects that develops and sells standardized construction and design contract templates, forms, and related legal documentation for architects, contractors, owners, and other building industry professionals. It generates revenue through paid subscriptions, licenses, and one-off purchases of its contract documents and software tools via its online store. The platform helps users manage risk and streamline the contracting process across construction projects.
- Document Management & E-signature
- Legal Practice Management
- Revenue
- $12.0M
- Employees
- 60
- Founded
- 1888
- Headquarters
- Washington, United States of America
What 5 Arbolus experts think of AIA Contract Documents
NPS scores are consistently high, with 60% of respondents rating 9-10 and no scores below 6. All experts with known renewal intent express willingness to renew, supporting strong stickiness. All respondents have been using the product for over a year, indicating advanced implementation maturity. No negative sentiment is observed; overall, customer sentiment trends strongly positive.Overall Customer Sentiment: Positive
Who reviewed AIA Contract Documents
- C-Suite 100% (5)
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Sentiment
100 Net Promoter Score, from 5 scored reviews- Promoters 5
- Passives 0
- Detractors 0
Cumulative NPS by month
+1 over 5 months- Sep 9
- Nov 9
- Mar 9
- Apr 10
- Sep 10
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 100 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 75% 4 answers
- 9.3/10 Average score from customers who will renew
- 10/10 Average score from undecided customers
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