Alphabet Inc.
Alphabet Inc. is a holding company that owns Google and a portfolio of other businesses focused on internet services, cloud computing, advertising, hardware, and emerging technologies such as autonomous vehicles and life sciences. It generates most of its revenue from online advertising through Google Search, YouTube, and partner properties, complemented by cloud services, app and hardware sales, and other bets. Alphabet serves consumers, enterprises, and developers globally.
- Cloud Infrastructure & Hosting
- Business Intelligence & Dashboards
- Marketing Analytics & Attribution
- Revenue
- $307.0B
- Employees
- 182,502
- Founded
- 2015
- Headquarters
- Mountain View, United States of America
What 13 Arbolus experts think of Alphabet Inc.
Customer NPS scores are notably strong, with 60% scoring 9 or above and an overall range from 5 to 10. Renewal intent is favorable among those who disclosed it, with only one customer explicitly signaling non-renewal. 80% of responses indicate use beyond one year, highlighting robust stickiness and entrenched platform reliance. Major themes emerging from quantitative data include high satisfaction, predominance of long-term adoption, and positive purchase experience. Positive
Who reviewed Alphabet Inc.
- C-Suite 69% (9)
- Director 23% (3)
- Manager 8% (1)
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Sentiment
38 Net Promoter Score, from 13 scored reviews- Promoters 7
- Passives 4
- Detractors 2
Cumulative NPS by month
+3 over 5 months- Apr 5
- May 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 38 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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