Arbolus Intelligence

Airship

airship.com · Portland, United States of America

Airship is a customer engagement platform that helps brands design, orchestrate, and deliver personalized messaging across mobile apps, SMS, email, and other digital channels. It provides tools for real-time customer data, journey orchestration, and campaign automation so enterprises can increase retention, conversions, and lifetime value. The company generates revenue through subscriptions and usage-based fees for its cloud-based software and related services.

  • Marketing Automation
  • Customer Data Platform
  • Marketing Analytics & Attribution
Listed in
Revenue
$90.0M
Employees
450
Founded
2009
Headquarters
Portland, United States of America

What 38 Arbolus experts think of Airship

Airship's Net Promoter Score (NPS) reveals a mix of satisfaction and uncertainty, with ratings ranging from 6 to 9. Influencers express a cautious sentiment, citing the need for improved analytics and cross-channel capabilities. Users appreciate the platform's reliability but highlight gaps in feature enhancements. While many are unsure about renewing, satisfaction stems from Airship's robust engagement capabilities and strategic features. Overall Customer Sentiment is Neutral, with companies weighing its integration strengths against competitive alternatives.

Who reviewed Airship

Total customers 38 35 current · 3 former
Reviews growth +26 in six months
Seniority of respondents
  • C-Suite 58% (22)
  • Director 37% (14)
  • Manager 5% (2)
Marketing Analyst C-Suite NPS 6 Undecided Submitted Apr 2025
Marketing Leader C-Suite NPS 8 Undecided Submitted Aug 2026
Executive C-Suite NPS 7 Submitted Sep 2026

Employer names and spend open in the full report, along with the other 35 customers.

Everything 38 customers told us about Airship.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-7 Net Promoter Score, from 38 scored reviews
  • Promoters 8
  • Passives 19
  • Detractors 11

Cumulative NPS by month

+0 over 6 months
  • Dec 7
  • Feb 7
  • Apr 7
  • May 7
  • Aug 7
  • Sep 7

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 29 across 5 companies.

Praised

  • AI-driven Engagement
  • Emerging Market Expansion
  • Cross-channel Innovation
  • Robust Mobile Architecture

Criticised

  • Competition from AI-advanced Solutions
  • Integration Complexity
  • Innovative Lag
  • Limited AI Integration

What customers say

Robust Mobile Architecture
“I've observed that Airship's strong mobile-first approach and scalability have been beneficial for managing extensive user bases efficiently.”
Proven Reliability
“The system's reliability has been proven in our high-demand environments, making it a trustworthy choice for critical operations.”
Seamless Integration
“Airship's integration capabilities have enabled fluid data exchange, which is crucial for campaigns and engagement strategies at scale.”

Renewal intent

Plan to renew 24%
  • Will renew 6
  • Undecided 16
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 14% 14 answers
  • Director 44% 9 answers
  • Manager 0% 2 answers
  • 8.5/10 Average score from customers who will renew
  • 7.1/10 Average score from undecided customers
  • 5.7/10 Average score from customers not renewing

Top alternatives

Most weighed by Airship customers

Report

Customer Report - Sep 2026 Sep 2026 38 + 0

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