Alfresco
Hyland is an enterprise content services and process automation software company that provides platforms for managing documents, records, and workflows across industries such as financial services, healthcare, government, and education. It generates revenue by licensing its software (on-premises and cloud), subscriptions, and related professional and support services. Alfresco, an open-source content management and business process management platform, is now part of Hyland’s product portfolio following its acquisition.
- Document Management & E-signature
- Business Process Management
- Data Integration & ETL
- Revenue
- $1.2B
- Employees
- 5,000
- Founded
- 1991
- Headquarters
- Westlake, United States of America
What 8 Arbolus experts think of Alfresco
NPS scores are clustered in the mid-to-high neutral/positive range, with three experts rating 7–8, but two at 5. 57% are likely to renew, while others are either unsure or declining, mainly citing complexity and maintenance demands as barriers. Most customers are in a mature implementation stage (>1 year), except for a pilot group with lower renewal intent. Experts consistently value centralized storage, security, and flexibility, but see challenges in configuration and user adoption for new teams or small organizations. Overall Customer Sentiment: Neutral-Positive
Who reviewed Alfresco
- C-Suite 25% (2)
- Director 62% (5)
- Manager 12% (1)
Employer names and spend open in the full report, along with the other 5 customers.
Everything 8 customers told us about Alfresco.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-25 Net Promoter Score, from 8 scored reviews- Promoters 0
- Passives 6
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Aug 6
- Feb 6
- Mar 6
- Jun 6
- Jul 7
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 6 across 2 companies.
Praised
- Broader Applicability
- AI and Workflow Automation
- Simplified Management
- Collaboration and Retrieval Efficiency
Criticised
- Competitive Switching
- Administrative Burden
- AI as Disruptor
- Usability for Occasional Users
What customers say
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 100% 2 answers
- 67% 3 answers
- 7.5/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
Top alternatives
Most weighed by Alfresco customers
Report
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