Agappe Diagnostics
Agappe Diagnostics is an Indian in-vitro diagnostics company that develops, manufactures, and distributes clinical chemistry, hematology, immunology, and point-of-care testing reagents and analyzers for hospitals, diagnostic laboratories, and healthcare providers. It generates revenue by selling instruments, consumables, and reagents, often through long-term supply relationships and distributor networks in India and international markets.
- Electronic Health Records
- Revenue
- $25.0M
- Employees
- 600
- Founded
- 1995
- Headquarters
- India
What 20 Arbolus experts think of Agappe Diagnostics
NPS scores are mostly 8-10, reflecting strong loyalty across both influencers and users. Renewal intent trends positive: most high spenders indicate intent to renew, though some mid-tier customers remain unsure. Stickiness is high, with the majority in the more than one year implementation stage. Key expert feedback highlights reliability, controllable cost structure, local support, and instrument quality. Throughput and reagent flexibility are cited as areas for improvement, especially for higher-volume settings.Overall Customer Sentiment: Positive
Who reviewed Agappe Diagnostics
- C-Suite 76% (15)
- Director 12% (2)
- Manager 12% (2)
Employer names and spend open in the full report, along with the other 17 customers.
Everything 20 customers told us about Agappe Diagnostics.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
40 Net Promoter Score, from 20 scored reviews- Promoters 9
- Passives 10
- Detractors 1
Praised
- Local Service and Technical Support
- Reliable Clinical and Service Performance
- High Value and Affordability
- Specialty Diagnostic Capability
Criticised
- Throughput and Workflow Constraints
- Proprietary System Limits Flexibility
- Training Gaps and QC Issues in Smaller Labs
- AI and Automation Displacement Risk
What customers say
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 67% 9 answers
- 100% 1 answer
- 0% 1 answer
- 7.9/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
Report
For people who use Agappe Diagnostics
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