Akzo Nobel

akzonobel.com · Amsterdam-Zuidoost, Netherlands

AkzoNobel is a global paints and coatings manufacturer that produces decorative paints, performance coatings, and specialty chemicals for industrial, commercial, and consumer markets. The company serves sectors such as construction, automotive, marine, and consumer goods, generating revenue through the sale of branded paint products and industrial coating systems worldwide.

Revenue
$11.0B
Employees
35,000
Founded
1994
Headquarters
Amsterdam-Zuidoost, Netherlands

What 14 Arbolus experts think of Akzo Nobel

NPS scores are concentrated in the high range, with 27% providing a perfect score of 10, and 73% rating 7 or above. Renewal intent is favorable: all responses with spend data at or above $100,000 indicate a likely renewal. Stickiness is high, with 75% in the more-than-one-year implementation stage and several recent pilots. The most cited theme is reliability and fit for enterprise operations.Overall Customer Sentiment: Positive

Who reviewed Akzo Nobel

Total customers 14 14 current · 0 former
Reviews growth +8 in six months
Seniority of respondents
  • C-Suite 79% (11)
  • Director 7% (1)
  • Manager 14% (2)
Operations Manager C-Suite NPS 7 Will renew
Executive C-Suite NPS 9
People Leader C-Suite NPS 9 Will renew

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Sentiment

50 Net Promoter Score, from 14 scored reviews
  • Promoters 8
  • Passives 5
  • Detractors 1

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 50%
  • Will renew 4
  • Undecided 4
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 43% 7 answers
  • Director 100% 1 answer
  • 7.5/10 Average score from customers who will renew
  • 8.5/10 Average score from undecided customers

For people who use Akzo Nobel

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