Air Products
Air Products is a global industrial gases company that produces and supplies atmospheric and process gases, related equipment, and engineering services to customers in sectors such as refining, chemicals, metals, electronics, and manufacturing. It generates revenue through long-term on-site gas supply contracts, merchant gas sales in bulk and packaged form, and sale of equipment and plant design for large-scale industrial gas and energy projects. The company also participates in large hydrogen, LNG, and clean energy projects including blue and green hydrogen production and carbon capture initiatives.
- Revenue
- $13.0B
- Employees
- 20,000
- Founded
- 1940
- Headquarters
- Allentown, United States of America
What 7 Arbolus experts think of Air Products
NPS scores are high among the majority of responses, with five out of seven experts rating 8 or above. Renewal intent is strongly positive among high spenders and influencers. Stickiness is high, with most customers being more than one year into adoption or in pilot for new deployments. The key theme is loyalty among procurement leaders and robust satisfaction driving renewals.Overall Customer Sentiment: Positive
Who reviewed Air Products
- C-Suite 57% (4)
- Manager 43% (3)
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Sentiment
42 Net Promoter Score, from 7 scored reviews- Promoters 4
- Passives 2
- Detractors 1
Cumulative NPS by month
+0 over 4 months- Apr 8
- May 9
- Jun 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 42 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 100% 1 answer
- 50% 2 answers
- 9.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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