Arbolus Intelligence

AIMS

goaims.com · Dubai, United Arab Emirates

AIMS provides software and services that help organizations manage and optimize their aviation and airline operations, including crew scheduling, flight operations, and related compliance workflows. Its solutions are used by airlines and aviation operators to improve operational efficiency, resource utilization, and regulatory adherence. The company generates revenue through software licensing, subscriptions, and associated implementation and support services.

  • Aviation & Aerospace Software
  • IT Consulting & Implementation
Listed in
Revenue
$12.0M
Employees
80
Founded
1989
Headquarters
Dubai, United Arab Emirates

What 13 Arbolus experts think of AIMS

NPS responses range from 6 (detractor threshold) to 10 (promoter), with a cluster at 8–9 suggesting strong advocacy among users and influencers. Nearly all experts with available data indicate a Yes for renewal intent, and most have adopted AIMS for more than one year. Key positive themes are high reliability, operational efficiency, and strong industry fit; notable negatives concern limited automation and dependence on manual workflows during disruptions. There is some uncertainty among finance and strategy roles, reflecting possible churn risk in offboarding scenarios or among those seeking more advanced technology.Overall Customer Sentiment: Positive

Who reviewed AIMS

Total customers 13 13 current · 0 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 69% (9)
  • Manager 31% (4)
Operations Manager Manager NPS 8 Will renew Submitted Dec 2025
Operations Ops C-Suite NPS 8 Will renew Submitted Feb 2025
Operations Manager C-Suite NPS 7 Will renew Submitted Jul 2026

Employer names and spend open in the full report, along with the other 10 customers.

Everything 13 customers told us about AIMS.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

7 Net Promoter Score, from 13 scored reviews
  • Promoters 2
  • Passives 10
  • Detractors 1

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • Jun 8
  • Dec 8
  • Apr 8
  • Jul 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 7 across 1 companies.

Praised

  • Disruption Recovery and Schedule Integrity
  • Operational Efficiency and Fleet Utilization
  • Integrated Support Across OCC, Crew, and Maintenance
  • Deeper OCC and Crew System Integration

Criticised

  • Limited Predictive Analytics and AI
  • Dependence on Supplementary Systems
  • Manual Processes in Disruption Management
  • Emerging Competitors With Advanced Automation

What customers say

Disruption Recovery and Schedule Integrity
“I rely on it because it allows quick aircraft reassignments following operational issues, which minimizes schedule disruptions and keeps on-time performance high.”
Operational Efficiency and Fleet Utilization
“I value AIMS for efficient aircraft routing and scheduling, which helps us optimize fleet use and support daily operations.”
Integrated Support Across OCC, Crew, and Maintenance
“I find its coordination between OCC, Dispatch, and Maintenance departments stands out, making our response to operational changes much smoother.”

Renewal intent

Plan to renew 73%
  • Will renew 8
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 63% 8 answers
  • Manager 100% 3 answers
  • 7.9/10 Average score from customers who will renew
  • 7.3/10 Average score from undecided customers

Report

Customer Report - Sep 2026 Sep 2026 13 + 0

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