AlayaCare
AlayaCare is a software company that provides a cloud-based home and community care platform for home health, home care, and disability service providers. Its solution combines clinical documentation, scheduling, care planning, mobile apps for field staff, and back-office management to help agencies manage operations and deliver care in the home. The company generates revenue through subscription licensing and related services for healthcare organizations in North America and other markets.
- Electronic Health Records
- Patient Engagement & Telehealth
- IT Consulting & Implementation
- Revenue
- $90.0M
- Employees
- 650
- Founded
- 2014
- Headquarters
- Canada
What 8 Arbolus experts think of AlayaCare
NPS scores are predominantly high, with 78% of experts scoring 7 or above. Renewal intent is positive, with those at advanced implementation stages showing a strong commitment to continuing the relationship. Most customers reporting over one year of product use exhibit the greatest satisfaction and intent to renew, while recent adopters are less certain but generally positive. Stickiness is highest among longer-tenured customers and high spenders, pointing to strong product lock-in and satisfaction.Overall Customer Sentiment: Positive
Who reviewed AlayaCare
- C-Suite 75% (6)
- Director 12% (1)
- Manager 12% (1)
Employer names and spend open once the report publishes.
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Sentiment
12 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 3
- Detractors 2
Cumulative NPS by month
-1 over 5 months- Dec 9
- Jan 8
- Mar 9
- May 7
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 12 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 9/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
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