ALTO
Alto is a technology-enabled pharmacy and healthcare services company that operates a digital-first, mail-order and courier pharmacy, providing prescription fulfillment, delivery, and patient support services to individuals and partnering with providers and health systems. Its platform manages prescription intake, insurance coordination, and medication adherence support, generating revenue primarily from dispensing medications and related pharmacy services reimbursed by payers and patients.
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 2015
- Headquarters
- San Francisco, United States of America
What 13 Arbolus experts think of ALTO
NPS scores are predominantly in the 9-10 range, indicating highly positive sentiment, especially among established users with more than one year of implementation. Renewal intent is consistently high (>80%), and most customers cite longstanding integration as a strength. Key expert themes include robust automation, improved workflow visibility, and operational efficiency. Any concerns noted relate to scalability and niche fit, but the consensus reflects satisfaction with ALTO's embedded role.Overall Customer Sentiment: Positive
Who reviewed ALTO
- C-Suite 42% (5)
- Director 42% (5)
- Manager 17% (2)
Employer names and spend open in the full report, along with the other 10 customers.
Everything 13 customers told us about ALTO.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
50 Net Promoter Score, from 12 scored reviews- Promoters 8
- Passives 2
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Feb 8
- Jun 9
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 47 across 5 companies.
Praised
- Workflow Simplicity and Automation
- Reliability and Integration
- Customizable Operational Integration
- AI-Driven Automation Expansion
Criticised
- Scalability and Ecosystem Limitations
- Advanced Analytics and Customization
- Niche Fit and Broad Use Cases
- AI-Native and Bundled Competition
What customers say
Renewal intent
Plan to renew 91%Plan to renew, by seniority
- 75% 4 answers
- 100% 4 answers
- 100% 2 answers
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by ALTO customers
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