Amdocs
Amdocs is a global software and services provider that delivers business support systems, operational support systems, and customer experience platforms primarily for communications, media, and financial services companies. It offers products for billing, charging, customer care, digital commerce, and network automation, alongside large-scale managed services and IT transformation projects. The company generates revenue through software licensing, cloud and managed services, and long-term consulting and integration engagements with telecom operators and enterprises worldwide.
- IT Consulting & Implementation
- Enterprise ERP
- Revenue
- $4.7B
- Employees
- 31,000
- Founded
- 1982
- Headquarters
- Chesterfield, United States of America
What 34 Arbolus experts think of Amdocs
Amdocs’ NPS scores are generally high, with most experts rating between 7-9. The majority of respondents (over 75%) report positive renewal intent, especially among high spenders and those at advanced implementation stages. Stickiness is also favorable, with most customers having used Amdocs for more than one year. Qualitative feedback highlights deep telecom expertise, advanced functionality, and robust integration, while implementation complexity and high costs are recurring themes among detractors.Overall Customer Sentiment: Positive
Who reviewed Amdocs
- C-Suite 76% (26)
- Director 24% (8)
Employer names and spend open in the full report, along with the other 31 customers.
Everything 34 customers told us about Amdocs.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
11 Net Promoter Score, from 34 scored reviews- Promoters 12
- Passives 14
- Detractors 8
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 7
- May 7
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 28 across 4 companies.
Praised
- Comprehensive Platform Functionality
- Deep Telecom Expertise
- Proven Scalability for Enterprise Clients
- Support for Cloud Adoption
Criticised
- Importance of Total Cost of Ownership
- Competition from Oracle BRM and Netcracker
- Integration and Functionality Gaps
- Significant Investment Required
What customers say
Renewal intent
Plan to renew 74%Plan to renew, by seniority
- 71% 21 answers
- 83% 6 answers
- 7.9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5.3/10 Average score from customers not renewing
Top alternatives
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Report
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