Akeneo S.A.S.
Akeneo is a product information management (PIM) software company that provides a cloud-based platform for centralizing, enriching, and distributing product data across e-commerce, retail, and omnichannel experiences. It serves brands, manufacturers, and retailers, helping them improve product data quality and consistency across websites, marketplaces, and other sales channels. Akeneo generates revenue through subscriptions to its SaaS platform, enterprise licenses, and related professional services and support.
- Product Analytics & Feedback
- Data Integration & ETL
- Revenue
- $65.0M
- Employees
- 450
- Founded
- 2013
- Headquarters
- Rennes, France
What 25 Arbolus experts think of Akeneo S.A.S.
NPS scores vary, with 60% at 7 or above, signalling generally positive sentiment. High renewal intent is evident among customers with >$100K spend and those using the platform for over a year. Stickiness is strong, with 70% in more than one year of implementation, often aligning with higher NPS scores and spend levels. Churn signals are primarily associated with users at the pilot or uncertain implementation stages. Overall Customer Sentiment: Positive
Who reviewed Akeneo S.A.S.
- C-Suite 64% (16)
- Director 28% (7)
- Manager 8% (2)
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Sentiment
4 Net Promoter Score, from 25 scored reviews- Promoters 8
- Passives 10
- Detractors 7
Cumulative NPS by month
+0 over 6 months- Jan 7
- Apr 8
- Jun 8
- Jul 8
- Aug 8
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 18 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 46% 13 answers
- 50% 6 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 5.9/10 Average score from undecided customers
- 5.3/10 Average score from customers not renewing
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