Arup
Arup is a global professional services firm providing engineering, design, planning, and consulting services for buildings and infrastructure projects across sectors such as transport, energy, water, and the built environment. The company works with public and private clients to deliver structural, mechanical, electrical, and civil engineering, as well as advisory and sustainability services. It generates revenue through project-based consulting fees and long-term advisory engagements.
- IT Consulting & Implementation
- Revenue
- $2.5B
- Employees
- 18,000
- Founded
- 1946
- Headquarters
- Londonderry County Borough, United Kingdom
What 22 Arbolus experts think of Arup
NPS scores are high, with 50% of respondents giving a score of 9 or 10, reflecting strong satisfaction. Renewal intent is very strong in Influencers and high spenders, with all providing a positive or high score. The majority of customers are in implementation stages of more than 1 year, indicating both stickiness and perceived value over time. Positive sentiment is driven by successful long-term adoption and a track record of high-value renewals.Overall Customer Sentiment: Positive
Who reviewed Arup
- C-Suite 43% (9)
- Director 43% (9)
- Manager 14% (3)
Employer names and spend open once the report publishes.
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Sentiment
40 Net Promoter Score, from 22 scored reviews- Promoters 12
- Passives 7
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 40 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 46%Plan to renew, by seniority
- 50% 6 answers
- 40% 5 answers
- 50% 2 answers
- 9.2/10 Average score from customers who will renew
- 8.1/10 Average score from undecided customers
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