Arval
Arval is a full-service vehicle leasing and fleet management company that provides long-term rental, fleet outsourcing, and mobility solutions to corporate, SME, and individual clients. It manages vehicle acquisition, financing, maintenance, insurance, and remarketing, generating revenue primarily through lease contracts, service fees, and related mobility services. Arval operates internationally and is a subsidiary of BNP Paribas.
- Revenue
- $12.0B
- Employees
- 8,400
- Founded
- 1989
- Headquarters
- Paris, France
What 9 Arbolus experts think of Arval
NPS scores range from 4 (detractor) to 10 (promoter), with the majority between 7 and 9, reflecting a generally positive sentiment tempered by some dissatisfaction. Renewal intent is mixed: one high spender is committed to renewal, while others report uncertainty. Over 80% of experts have used Arval for more than one year, demonstrating stickiness, but the presence of detractors and uncertain renewals signals moderate churn risk.Overall Customer Sentiment: Neutral to Positive
Who reviewed Arval
- C-Suite 67% (6)
- Director 11% (1)
- Manager 22% (2)
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Sentiment
11 Net Promoter Score, from 9 scored reviews- Promoters 3
- Passives 4
- Detractors 2
Cumulative NPS by month
+3 over 3 months- Apr 4
- May 7
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 11 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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