Avantor
Avantor is a global supplier of ultra-high-purity materials, consumables, equipment, and services used in biopharma, healthcare, education, and advanced technologies. The company provides laboratory products, production chemicals, and supply chain services to research institutions, pharmaceutical manufacturers, and industrial customers. It generates revenue through the sale of these products and related services via direct sales and distribution channels worldwide.
- Revenue
- $7.2B
- Employees
- 14,000
- Founded
- 1904
- Headquarters
- Radnor, United States of America
What 31 Arbolus experts think of Avantor
NPS distribution is highly positive, with most respondents scoring Avantor 8–10, indicating strong promoter bias. Renewal intent is high among high-spend and Influencer segments, with very few indicating non-renewal. Stickiness is demonstrated by the majority indicating usage for more than one year. The key themes are strong customer satisfaction, robust adoption, and persistent retention among core life sciences industries.Overall Customer Sentiment: Positive
Who reviewed Avantor
- C-Suite 52% (16)
- Director 35% (11)
- Manager 13% (4)
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Sentiment
48 Net Promoter Score, from 31 scored reviews- Promoters 16
- Passives 14
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Feb 9
- Apr 9
- May 8
- Jun 9
- Jul 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 48 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 77%Plan to renew, by seniority
- 71% 7 answers
- 75% 4 answers
- 100% 2 answers
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
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