ASAPP
ASAPP is an artificial intelligence software company that builds machine learning–driven products to augment and automate customer service and sales interactions for large enterprises. Its platform integrates with contact centers and digital channels to assist human agents in real time and power self-service experiences, helping organizations reduce handle time, improve customer satisfaction, and increase revenue. ASAPP generates revenue by selling its AI software and related services to enterprises, primarily in industries such as telecommunications, financial services, and travel.
- Conversational AI & Chatbots
- Speech & Conversational AI Infrastructure
- Customer Support & Help Desk
- Revenue
- $90.0M
- Employees
- 500
- Founded
- 2014
- Headquarters
- New York City, United States of America
What 18 Arbolus experts think of ASAPP
The NPS distribution is highly positive, with over 60% scoring 9 or 10, a middle tier of 7-8 scores, and a minority with scores at 5, suggesting some variable experiences in pilot phases. The largest segment of customers has already progressed beyond one year in implementation, indicating high stickiness and long-term value.Renewal intent is mostly positive among high-spend and mature-stage customers, with some uncertainty observed in early pilot deployments. The primary sentiment driver is consistent delivery of value and efficiency in enterprise-scale settings. Overall Customer Sentiment: Positive
Who reviewed ASAPP
- C-Suite 61% (11)
- Director 28% (5)
- Manager 11% (2)
Employer names and spend open once the report publishes.
Tell us when the ASAPP report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
44 Net Promoter Score, from 18 scored reviews- Promoters 10
- Passives 6
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 0% 1 answer
- 50% 2 answers
- 0% 1 answer
- 10/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
More in Data & Analytics and Customer Support
Other companies in both categories with a customer report.
For people who use ASAPP
Do you use ASAPP at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 18 customers of ASAPP have already contributed
Takes a few minutes. Your identity stays anonymous.