Arbolus Intelligence

AWS

aws.com · Seattle, United States of America

Amazon Web Services (AWS) is a cloud computing platform that provides on-demand infrastructure, storage, databases, analytics, machine learning, and application services to businesses, governments, and developers globally. Customers use AWS to build, deploy, and run applications and IT workloads in the cloud, paying primarily on a consumption-based model. AWS also offers managed services, security, and migration tools to support digital transformation and modernization initiatives.

  • Cloud Infrastructure & Hosting
  • Database & Data Storage
  • MLOps & ML Platforms
Listed in
Revenue
$90.7B
Employees
155,000
Founded
2006
Headquarters
Seattle, United States of America

What 221 Arbolus experts think of AWS

The NPS distribution is highly positive, with significant representation of both 9–10 promoters and consistent renewal intent for over 80% of experts. Stickiness is strong, as most users are in the 'MoreThan1Year' stage, and several mention AWS as mission-critical. Key positive feedback centers on service breadth, reliability, compliance, and global reach; key concerns are complexity and pricing clarity.Overall Customer Sentiment: Positive

Who reviewed AWS

Total customers 221 209 current · 12 former
Reviews growth +199 in six months
Seniority of respondents
  • C-Suite 69% (152)
  • Director 18% (40)
  • Manager 12% (27)
Operations Leader Manager NPS 7 Submitted Aug 2026
Engineering Executive C-Suite NPS 8 Will renew Submitted Apr 2026
Strategy Leader C-Suite NPS 10 Submitted Aug 2026

Employer names and spend open in the full report, along with the other 218 customers.

Everything 221 customers told us about AWS.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

70 Net Promoter Score, from 221 scored reviews
  • Promoters 160
  • Passives 56
  • Detractors 5

Cumulative NPS by month

+0 over 6 months
  • May 9
  • Jun 9
  • Jul 9
  • Aug 9
  • Sep 9
  • Oct 9

Net Promoter Score across 12 reviews, accumulated up to each month. Category median 50 across 12 companies.

Praised

  • Compliance and Security Programs
  • Reliability and Scalability
  • Service Maturity and Ecosystem
  • Simpler Onboarding and Pricing

Criticised

  • Egress and Pricing Pressures
  • Multi-Cloud Competition
  • Specialized or Localized Workloads
  • Service Sprawl

What customers say

Compliance and Security Programs
“AWS compliance certifications and security tooling let us meet regulatory requirements without building those controls ourselves, crucial for our payments platform.”
Reliability and Scalability
“The ability to scale globally with high reliability allowed our platform to operate with zero downtime through major user growth periods.”
Service Maturity and Ecosystem
“I rely on AWS because it offers the broadest service portfolio, mature support, and a robust partner network, making it foundational for mission-critical workloads.”

Renewal intent

Plan to renew 86%
  • Will renew 104
  • Undecided 12
  • Not renewing 5

Plan to renew, by seniority

  • C-Suite 86% 73 answers
  • Director 81% 27 answers
  • Manager 100% 7 answers
  • Not specified 86% 14 answers
  • 9.1/10 Average score from customers who will renew
  • 8.5/10 Average score from undecided customers
  • 8.2/10 Average score from customers not renewing

Top alternatives

Most weighed by AWS customers

Report

Customer Report - Oct 2026 Oct 2026 221 + 9

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