BigPanda, Inc.
BigPanda provides an AIOps and incident management platform that ingests and correlates IT monitoring, change, and topology data to detect, investigate, and resolve incidents in complex enterprise environments. Its software is used by IT operations, NOC, and SRE teams to reduce alert noise, accelerate root-cause analysis, and improve uptime for business-critical applications. The company generates revenue through subscriptions to its cloud-based platform and related services for large and mid-market enterprises.
- Observability & Monitoring
- IT Consulting & Implementation
- Revenue
- $70.0M
- Employees
- 350
- Founded
- 2012
- Headquarters
- San Francisco, United States of America
What 10 Arbolus experts think of BigPanda, Inc.
NPS scores in the data are highly positive, with scores ranging from 8-9. Renewal intent is universally strong, with all experts indicating a likelihood to renew and the overwhelming majority reporting high satisfaction with incident management and operational efficiencies. Stickiness is supported by long implementation durations (all experts have used the tool for more than a year). Common positive themes include transformative noise reduction, strong root cause analysis, and operational resilience, while some concerns are raised about cost scalability and gaps in advanced AI functionality. Overall Customer Sentiment: Positive
Who reviewed BigPanda, Inc.
- C-Suite 56% (6)
- Director 44% (4)
Employer names and spend open in the full report, along with the other 7 customers.
Everything 10 customers told us about BigPanda, Inc..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
70 Net Promoter Score, from 10 scored reviews- Promoters 7
- Passives 3
- Detractors 0
Cumulative NPS by month
+1 over 6 months- Feb 8
- Mar 8
- Apr 8
- May 9
- Sep 9
- Oct 9
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 44 across 4 companies.
Praised
- Operational Efficiency Gains
- Exceptional Noise Reduction and Alert Correlation
- Seamless Integration without Rip-and-Replace
- Agentic Automation and ML Investment
Criticised
- Not a Fully Integrated Observability Suite
- Lack of Advanced or Agentic AI Capabilities
- Cost and Scalability Concerns
- Cost Pressure from Consolidated Platforms
What customers say
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 4 answers
- 100% 2 answers
- 8.7/10 Average score from customers who will renew
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