BASETEN
Baseten provides a platform for deploying, scaling, and managing machine learning models in production, enabling data science and engineering teams to turn models into reliable APIs and applications without heavy infrastructure work. The company offers tools for model serving, orchestration, and observability, typically sold as a cloud-based service to technology and data-driven enterprises.
- MLOps & ML Platforms
- Cloud Infrastructure & Hosting
- Revenue
- $7.0M
- Employees
- 55
- Founded
- 2019
- Headquarters
- San Francisco, United States of America
What 10 Arbolus experts think of BASETEN
The NPS distribution is strongly positive, with most scores between 7–9. Renewal intent is high among high spenders and longer-tenure clients but more uncertain for lower spend or newer customers. Stickiness is evident in >1 year deployments for half the pool, indicating ongoing expansion. Key expert feedback themes are ease of model deployment, operational support, scaling capabilities, and cost concerns at large scale. The overall customer sentiment is Positive.Positive
Who reviewed BASETEN
- C-Suite 70% (7)
- Director 20% (2)
- Manager 10% (1)
Employer names and spend open in the full report, along with the other 7 customers.
Everything 10 customers told us about BASETEN.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
10 Net Promoter Score, from 10 scored reviews- Promoters 4
- Passives 3
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Dec 8
- Feb 8
- Apr 8
- May 8
- Jun 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 32 across 2 companies.
Praised
- Accelerated Model Deployment
- Hands-On Technical Support
- Strong Inference Performance and Auto-Scaling
- Flexible Migration and Avoid Lock-In
Criticised
- Competitive Price-to-Performance from Alternatives
- Vendor Lock-In Concerns
- GPU Availability Constraints
- Cost Increases at Scale
What customers say
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 80% 5 answers
- 0% 2 answers
- 8.3/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
Top alternatives
Most weighed by BASETEN customers
Report
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