Arbolus Intelligence

Azure OpenAI (Microsoft)

openai.azure.com · Redmond, United States of America

Azure OpenAI Service is a Microsoft Azure cloud offering that provides enterprise access to OpenAI models through Azure’s infrastructure, enabling customers to build and deploy generative AI applications with integrated security, compliance, and management capabilities. It serves businesses, developers, and public-sector organizations that want OpenAI capabilities within Azure’s governance and data controls. Microsoft monetizes the service through consumption-based Azure pricing for API usage and related cloud resources.

  • Generative AI Platforms
  • Cloud Infrastructure & Hosting
  • API Management & Integration
Listed in
Revenue
$350.0M
Employees
800
Founded
2021
Headquarters
Redmond, United States of America

What 14 Arbolus experts think of Azure OpenAI (Microsoft)

NPS scores are high, with most experts rating from 8 to 10. Renewal intent is strong, particularly among high spenders and those with more than a year of implementation. Stickiness is evident as almost all experts are in the post-implementation phase (>1 year), and the principal feedback themes include strong API integration, security, and scalability. Some concerns remain about cost scaling for enterprise use. Overall Customer Sentiment: Positive

Who reviewed Azure OpenAI (Microsoft)

Total customers 14 13 current · 1 former
Reviews growth +10 in six months
Seniority of respondents
  • C-Suite 50% (7)
  • Director 29% (4)
  • Manager 21% (3)
Not specified Director NPS 9 Will renew Submitted Aug 2026
Engineering Manager C-Suite NPS 10 Submitted Sep 2026
Engineering Leader Manager NPS 9 Submitted Mar 2026

Employer names and spend open in the full report, along with the other 11 customers.

Everything 14 customers told us about Azure OpenAI (Microsoft).

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

64 Net Promoter Score, from 14 scored reviews
  • Promoters 9
  • Passives 5
  • Detractors 0

Cumulative NPS by month

+1 over 6 months
  • Mar 8
  • Apr 9
  • May 9
  • Jul 9
  • Aug 9
  • Sep 9

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 44 across 4 companies.

Praised

  • Cost Optimization for Enterprise Usage
  • Adopting Open-Source AI
  • Multi-Model Management Enhancements
  • Scalability and Efficient Deployment

Criticised

  • Complexity vs. Simplicity Needs
  • Vendor Lock-in and Migration Effort
  • Cost Sensitivity at High Usage
  • Integration Burden with New Platforms

What customers say

Scalability and Efficient Deployment
“The easy integration, scalability, and enterprise security allow us to quickly build and deploy conversational AI and knowledge systems.”
Business Outcome: Automation and Productivity
“The platform helps automate manual work, improve response times, and reduce repetitive tasks, making a significant impact on operations.”
Reliable Security and Integration
“I value the platform for its strong security approach, model performance, and seamless API integration, which are essential for enterprise deployments.”

Renewal intent

Plan to renew 100%
  • Will renew 8
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 5 answers
  • Director 100% 3 answers
  • 8.5/10 Average score from customers who will renew

Top alternatives

Most weighed by Azure OpenAI (Microsoft) customers

Report

Customer Report - Sep 2026 Sep 2026 14 + 0

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