Ascend Analytics
Ascend Analytics is an energy analytics and software company that provides modeling, forecasting, and decision-support tools for electric utilities, grid operators, renewable developers, and energy traders. Its platforms support resource planning, portfolio optimization, risk management, and market analytics to help customers value and integrate renewable and storage assets and manage power market exposure. The company generates revenue through software licensing, SaaS subscriptions, and related analytics and consulting services.
- Business Intelligence & Dashboards
- Energy & Utilities Operations Software
- IT Consulting & Implementation
- Revenue
- $35.0M
- Employees
- 150
- Founded
- 2002
- Headquarters
- Boulder City, United States of America
What 21 Arbolus experts think of Ascend Analytics
NPS scores skew strongly positive, with 56% of all responses in the 8–10 range, and multiple perfect scores reported. Renewal intent is consistently high among large and mid-tier spenders, particularly in renewables and asset management, while lower commitment and offboarding correlate with low NPS and uncertain renewal, mainly in non-core sectors.Implementation stage is overwhelmingly mature, with over 85% reporting more than one year of use, reinforcing platform stickiness. Key quantitative theme: high satisfaction closely aligns with long-term adoption and higher spend. Overall Customer Sentiment: Positive
Who reviewed Ascend Analytics
- C-Suite 57% (12)
- Director 38% (8)
- Manager 5% (1)
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Sentiment
23 Net Promoter Score, from 21 scored reviews- Promoters 9
- Passives 8
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 23 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 50% 6 answers
- 71% 7 answers
- 9/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 7.3/10 Average score from customers not renewing
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