Aspen Technology
Aspen Technology (AspenTech) provides industrial software that helps process, energy, chemical, and other asset-intensive industries design, operate, and optimize their plants and supply chains, using advanced process modeling, optimization, and AI. Its products support engineering design, production planning, asset performance management, and sustainability initiatives, and are sold via software licenses, subscriptions, and related services to large industrial enterprises worldwide.
- Asset Performance Management
- PLM & Engineering Software
- Energy & Utilities Operations Software
- Revenue
- $1.2B
- Employees
- 3,900
- Founded
- 1981
- Headquarters
- Bedford, United States of America
What 75 Arbolus experts think of Aspen Technology
Aspen Technology has a predominance of high NPS scores (mostly 8-10), with a small minority noting scores 6 or below. Renewal intent is positive among high-spend and core users, though complexity in licensing and costs is a recurring concern. Nearly all experts report advanced or mature implementation stages. Key sentiment drivers are unmatched technical trustworthiness, strong customer support, and mission-critical product integration, with occasional dissatisfaction regarding price and complexity.Overall Customer Sentiment: Positive
Who reviewed Aspen Technology
- C-Suite 65% (49)
- Director 18% (14)
- Manager 17% (13)
Employer names and spend open in the full report, along with the other 72 customers.
Everything 75 customers told us about Aspen Technology.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
49 Net Promoter Score, from 75 scored reviews- Promoters 43
- Passives 26
- Detractors 6
Cumulative NPS by month
+1 over 6 months- May 8
- Jun 9
- Jul 8
- Aug 8
- Sep 9
- Oct 9
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 49 across 3 companies.
Praised
- Comprehensive Chemical and Equipment Libraries
- Industry Standard and Regulatory Acceptance
- Accurate Modeling Drives Project Success
- Vendor Innovation for Sustainable Energy
Criticised
- Mixed Results for Specific Scenarios
- Troublesome Simulation Convergence
- Licensing Complexity and Cost Burden
- Escalating Licensing Costs
What customers say
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 61% 23 answers
- 63% 8 answers
- 67% 3 answers
- 8.5/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Aspen Technology customers
Report
More in Data & Analytics and ERP Software
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For people who use Aspen Technology
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