BAE Systems
BAE Systems is a global defense, aerospace, and security company that designs, manufactures, and supports military aircraft, naval ships, land vehicles, electronic systems, cyber and intelligence solutions, and munitions for government and commercial customers. It generates revenue primarily through long-term defense contracts, systems integration, and support services for armed forces and security agencies worldwide.
- Defense & Military Software
- Aviation & Aerospace Software
- Revenue
- $28.0B
- Employees
- 105,000
- Founded
- 1999
- Headquarters
- Londonderry County Borough, United Kingdom
What 8 Arbolus experts think of BAE Systems
NPS distribution skews positively, with three scores of 9, two scores of 7, and a low of 5. High NPS correlates with accounts in long-term implementation stages and higher spend brackets. 67% of accounts with known renewal intent intend to renew, with uncertainty centered among users in financial services and government. Most customers are in the more-than-one-year implementation stage, indicating platform stickiness, though offboarding is linked with lower NPS scores. Key themes: high stickiness and satisfaction among defense/aerospace, but churn risk present in financial services.Overall Customer Sentiment: Positive
Who reviewed BAE Systems
- C-Suite 75% (6)
- Manager 25% (2)
Employer names and spend open once the report publishes.
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Sentiment
12 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 3
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Feb 8
- Apr 8
- May 7
- Jun 7
- Aug 7
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 12 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 50% 4 answers
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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