Arbolus Intelligence

Bentley

bentley.com · Exton, United States of America

Bentley Systems is a software company that develops engineering design, modeling, and infrastructure management applications used by architects, engineers, constructors, and owner-operators to plan, design, build, and operate infrastructure assets such as roads, bridges, buildings, plants, and utilities. Its revenue comes primarily from licensing its software platforms, cloud services, and related subscriptions and services to public- and private-sector infrastructure organizations worldwide.

  • PLM & Engineering Software
  • Asset Performance Management
  • Construction Project Management
Listed in
Revenue
$1.3B
Employees
5,200
Founded
1984
Headquarters
Exton, United States of America

What 91 Arbolus experts think of Bentley

NPS scores cluster strongly on the positive side (avg. NPS ~8.5), with the majority of experts expressing high renewal intent and citing multi-year entrenched adoption. Stickiness is high, with most respondents past implementation or in active use, reflecting significant switching costs and industry-standard reliance. Key themes in expert feedback highlight the platform’s scale, stability, and client-mandated compliance, balanced against concerns over price complexity and administrative overhead.Overall Customer Sentiment: Positive

Who reviewed Bentley

Total customers 91 84 current · 7 former
Reviews growth +37 in six months
Seniority of respondents
  • C-Suite 56% (51)
  • Director 26% (24)
  • Manager 18% (16)
Generalist Generalist C-Suite NPS 7 Will renew Submitted Sep 2026
Operations Ops C-Suite NPS 9 Undecided Submitted Jan 2026
Not specified C-Suite NPS 8 Submitted Mar 2026

Employer names and spend open in the full report, along with the other 88 customers.

Everything 91 customers told us about Bentley.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

40 Net Promoter Score, from 91 scored reviews
  • Promoters 48
  • Passives 32
  • Detractors 11

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 40 across 5 companies.

Praised

  • Better Customer Service as a Differentiator
  • AI for Workflow Optimization
  • Expansion of Digital Tools and Infrastructure
  • Unmatched Data Handling at Scale

Criticised

  • Ongoing Platform Value Assessment
  • Competitor Emergence with Improved Compliance
  • Token Pricing Volatility
  • Occasional Support and Implementation Issues

What customers say

Unmatched Data Handling at Scale
“Bentley handles massive datasets and complex infrastructure models without lag or crashes, a unique strength over basic CAD tools.”
Strong Name and Experience
“I chose Bentley because its reputation and experience in the industry give confidence in project delivery and support.”
Industry Standard and Client Acceptance
“I recommend Bentley because it’s widely accepted by major clients, which makes all project deliveries seamless and frictionless.”

Renewal intent

Plan to renew 58%
  • Will renew 29
  • Undecided 19
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 73% 26 answers
  • Director 18% 11 answers
  • Manager 67% 12 answers
  • Not specified 0% 1 answer
  • 8.6/10 Average score from customers who will renew
  • 7.5/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

Top alternatives

Most weighed by Bentley customers

Report

Customer Report - Oct 2026 Oct 2026 91 + 5

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