Boeing
Boeing is a global aerospace company that designs, manufactures, and services commercial airplanes, defense and space systems, and related technologies for airlines, governments, and space agencies worldwide. It generates revenue through the sale and leasing of aircraft, defense and space contracts, and aftermarket services including maintenance, parts, and training. The company also provides advanced systems and digital solutions to support aviation, defense, and space operations.
- Aviation & Aerospace Software
- Defense & Military Software
- Revenue
- $77.7B
- Employees
- 170,000
- Founded
- 1916
- Headquarters
- Arlington, United States of America
What 36 Arbolus experts think of Boeing
NPS scores range widely from 1 to 10, with high-value customers indicating Promoter status and several Users rating as Detractors. Renewal intent is divided: about 30% are yes, 20% no, and 30% not sure. Stickiness correlates with high spenders and long-term customers (>1 year implementation). Key expert themes include Boeing’s reliability, global support, reputation, and trouble with renewal intent linked to cost or confidence in roadmap. Sentiment is split, with high-profile promoters counteracted by detractors and uncertain users.Overall Customer Sentiment: Neutral
Who reviewed Boeing
- C-Suite 61% (22)
- Director 28% (10)
- Manager 11% (4)
Employer names and spend open in the full report, along with the other 33 customers.
Everything 36 customers told us about Boeing.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
5 Net Promoter Score, from 36 scored reviews- Promoters 10
- Passives 18
- Detractors 8
Cumulative NPS by month
-1 over 6 months- Mar 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 22 across 2 companies.
Praised
- Enhanced Roadmap Communication
- Reduction of Total Cost of Ownership
- Improving Implementation Support
- Structured and Transparent Decision Process
Criticised
- Renewal Uncertainty for Some Customers
- Mixed Sentiment on Implementation Timeline
- Cost Impact and No Renewal Decision
- Stability and Implementation Complexity
What customers say
Renewal intent
Plan to renew 42%Plan to renew, by seniority
- 31% 16 answers
- 56% 9 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 5.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Boeing customers
Report
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For people who use Boeing
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