Bosch
Bosch (Robert Bosch GmbH) is a global engineering and technology company that develops and manufactures products and solutions across mobility, industrial technology, consumer goods, and energy and building technology. It serves automotive OEMs and suppliers, industrial manufacturers, building operators, and consumers with components, systems, software, and services, generating revenue primarily through product sales and long-term technology and service contracts.
- Revenue
- $93.5B
- Employees
- 429,000
- Founded
- 1886
- Headquarters
- Gerlingen, Germany
What 50 Arbolus experts think of Bosch
NPS distribution is strongly positive with most experts reporting NPS scores of 8 to 10, though there are a minority of detractors with scores as low as 2 or 3 citing service inflexibility or cost. Renewal intent is predominantly strong among high spenders and established users, but several Influencers express uncertainty. A majority of customers are in the more than 1 year implementation stage, demonstrating stickiness and maturity. Key themes include significant operational efficiency, trusted brand reputation, and technology integration strengths, offset by concerns about development timelines and rigid warranty or support. Overall Customer Sentiment: Positive
Who reviewed Bosch
- C-Suite 50% (25)
- Director 21% (11)
- Manager 29% (14)
Employer names and spend open in the full report, along with the other 47 customers.
Everything 50 customers told us about Bosch.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
42 Net Promoter Score, from 50 scored reviews- Promoters 28
- Passives 15
- Detractors 7
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 35 across 2 companies.
Praised
- Broader Adoption Across Service Teams
- Integration with New Data Sources
- Leverage for Embedded Industry Solutions
- Learnings Embedded in Deployment
Criticised
- Limited Customization and Reporting
- Slow Support and Development
- Rigid Warranty Limitations
- Competitive Alternative with Superior Integration
What customers say
Renewal intent
Plan to renew 52%Plan to renew, by seniority
- 56% 9 answers
- 50% 6 answers
- 50% 6 answers
- 8.8/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by Bosch customers
Report
More in IT Infrastructure & Cloud and Design & Engineering
Other companies in both categories with a customer report.
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