Banking Circle
Banking Circle is a financial infrastructure provider that offers cross-border payments, accounts, and embedded banking solutions to banks, payment service providers, and fintechs. It provides access to multi-currency accounts, real-time clearing, and FX services via APIs and direct integrations, enabling clients to move money globally without building their own correspondent banking networks. The company generates revenue through transaction fees, account services, and related financial infrastructure offerings.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- Cross-Border Payments & FX
- Revenue
- $220.0M
- Employees
- 550
- Founded
- 2013
- Headquarters
- Londonderry County Borough, United Kingdom
What 44 Arbolus experts think of Banking Circle
NPS scores are generally positive, with several experts rating 8 or above, signaling satisfaction, while a smaller number report lower scores, indicating isolated concerns. Renewal intent is high among most high spenders, reflecting stickiness and growing adoption, especially for customers less than 1 year into implementation. Key feedback highlights strengths in cross-border payment efficiency, speed, and integration, with concerns limited to coverage breadth and competitive pricing in emerging regions.Overall Customer Sentiment: Positive
Who reviewed Banking Circle
- C-Suite 64% (28)
- Director 26% (11)
- Manager 10% (4)
Employer names and spend open in the full report, along with the other 41 customers.
Everything 44 customers told us about Banking Circle.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-9 Net Promoter Score, from 43 scored reviews- Promoters 8
- Passives 23
- Detractors 12
Cumulative NPS by month
+0 over 6 months- Nov 7
- Mar 7
- Apr 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -9 across 1 companies.
Praised
- Broader Product Portfolio
- Enhancing Compliance and AML Modules
- Expansion to Emerging Markets
- API Integration and Time-to-Value
Criticised
- Switching Barriers Remain Low for Certain Segments
- Competitor Pricing Advantage
- Regional Specialization of Competitors
- Limited Regional Coverage
What customers say
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 54% 24 answers
- 56% 9 answers
- 50% 4 answers
- 100% 2 answers
- 8.1/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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